Should you wish to cancel or change an order, please do so quickly. You can e-mail us or you can phone +31 6 53368548 (office hours – weekdays 09.00 – 18.00 hrs. CET). We can only comply if the order has not yet been sent.
Gem Kingdom does its utmost to supply quality products. However, should you not be entirely satisfied with your purchase you can return or exchange the goods within fourteen working days after reception of your items. Everything must be returned in its original state and must not be damaged in any way. It is of paramount importance that Gem Kingdom is told of the return beforehand by e-mail. Returns are only accepted when our instructions are followed to the letter. Cost of returning goods are sender’s responsibility. Send your package, including the original packing materials and the packing label to:
Gem Kingdom shop,
P.O. Box 82363,
2508 EJ Den Haag,
Only articles bought from www.gemkingdomshop.nl can be returned or exchanged. When everything is returned to our instruction (see above) Gem Kingdom shop will reimburse the amount within thirty days. We can under no circumstance accept goods that we have not been notified of. The same applies to insufficient stamping and/or postage.