Customer service

Customer service

Ordering
To place an order you will need an account. Apply through our website please, via the form on the page to register. We shall need your name and address (invoicing and delivery) and payment details to execute your order. Information supplied will only be used for the said transaction of purchased items. (See also our privacy policy).

Click on the shopping basket per article to be found on our category page or click the link “add to shopping basket” to order an article. Should you so wish, you can remove an article by clicking the waste-paper basket symbol added after the item concerned on the page of your shopping basket.

After your order has been placed we shall duly inform you by e-mail. This will include an overview of your order, cost of delivery included. After payment is effected your order will be send and you will again be informed.

Payment
We offer the following methods of payment:

  • iDEAL (to be used directly when banking at ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, Regiobank, SNS Bank, Triodos Bank and Van Lanschot Bankiers: use their Internet possibilities).
  • PayPal (to be used with your own PayPal account).
  • Creditcards: Visa, MasterCard, American Express and Maestro. Payments involving iDEAL and creditcards mentioned all use Skrill: a secure network so that your transaction is absolutely safe.
  • Payment by Bank- or Giroaccount. You will receive confirmation via e-mail together with payment details. Always state your order number. Payment is to be effected within seven days after order date: then you order will be send. Your payment will be confirmed by e-mail and we shall include the sending date. In case of non-payment within seven days after ordering we shall not feel obliged to keep the articles ready for you and your order becomes void.

Delivery
We have an agreement with PostNL for delivering your order. The rates of delivery differ per country. You can find them specified in our webshop. Cost of delivery in the Netherlands: purchasing price till € 90.00 will be € 3.95. For higher amounts we do not charge you for delivery in the Netherlands. For other countries this will apply for purchases over € 250.00

Delivery times
After payment has been received the order will be delivered to the address supplied anywhere in Europe and overseas. We will generally take three days at the maximum to prepare your order for delivery. Status of orders can be obtained through your account or you can contact us.

Cancelling
Should you wish to cancel or change an order, please do so quickly. You can e-mail us or you can phone +31 6 53368548 (office hours – weekdays 09.00 – 18.00 hrs. CET). We can only comply if the order has not yet been sent.

Returns
Gem Kingdom does its utmost to supply quality products. However, should you not be entirely satisfied with your purchase you can return or exchange the goods within fourteen working days after reception of your items. Everything must be returned in its original state and must not be damaged in any way. It is of paramount importance that Gem Kingdom is told of the return beforehand by e-mail. Returns are only accepted when our instructions are followed to the letter. Cost of returning goods are sender’s responsibility. Send your package, including the original packing materials and the packing label to:
Gem Kingdom shop,
P.O. Box 82363,
2508 EJ Den Haag,
The Netherlands.

Only articles bought from www.gemkingdomshop.nl can be returned or exchanged. When everything is returned to our instruction (see above) Gem Kingdom shop will reimburse the amount within thirty days. We can under no circumstance accept goods that we have not been notified of. The same applies to insufficient stamping and/or postage.

Warranty
Gem Kingdom offers, through Gem Kingdom shop, a one-year guarantee on workmanship and materials. Important: normal wear and tear does not come under our guarantee. Warranty does not apply in the following cases, either:

  • Changes have been made or applied to the product;
  • Willful damage, gross negligence or lack of proper care and/or maintenance.

Warranty-claims to be addressed to info@gemkingdomshop.nl. You must supply our packing label included with the delivery. The product will be repaired free of charge provided it is covered by our warranty. It is also possible to have Gem Kingdom repair an item outside its guarantee after having considered our repair cost estimate.